Expert IT Support for Hotels

Your front desk and guest services depend on secure networks, dependable devices, and responsive support. When your stack slows down, service suffers.

Here is how we steady the essentials so you can focus on guests:

• PMS, POS and payments kept online with proactive checks
• Fast, secure guest Wi-Fi with content controls and clear SSIDs
• Staff networks segmented for safety and performance
• 24/7 monitoring with alerts and root-cause fixes
• Tested backup and rapid restore for key systems
• Practical cyber security with patching and vulnerability scans

We align your priorities to a plan that reduces noise and shortens recovery time. The outcome is fewer disruptions, faster resolution, and a calmer front desk.

You gain visibility over assets, licences, and risks, supported by reporting that is easy to read and act on.

How We Support Hotel Teams

We start with a site audit to map your network, devices, and critical apps. From there we agree on a support model that fits your pace and seasonality. Options include remote, on-site, co-managed, and ad-hoc support on 30-day rolling terms.

Our managed service covers monitoring, patching, endpoint protection, and vendor liaison. That means one point of contact for PMS vendors, payment providers, Wi-Fi controllers, printers, and telephony.

Business continuity matters in hospitality. We pair secure backups with a clear recovery runbook, so reservations, billing, and reports can be restored quickly if something goes wrong.

Services Aligned to Hotel Needs

Your hotel has specific pressure points. Use these focused services to remove them:

• Managed IT Support: Live monitoring, helpdesk, and on-site assistance that keeps reception, housekeeping, and management working without delays.
• Managed Cyber Security: Practical controls across endpoints, email, and network to cut the risk of phishing, ransomware, and data loss.
• Cloud and Collaboration: Microsoft 365 setup, file access, and staff onboarding so teams communicate clearly across shifts and sites.
• Backup and Disaster Recovery: Encrypted backups and tested restore paths for PMS data, finance records, and key shares.
• Cloud Telephony and VoIP: Flexible call handling for reception and reservations with simple scaling for peak seasons.
• Managed Print: Reliable printing and scanning for night audit, reports, and back office paperwork.
• Network Cabling and CCTV: Solid cabling, switching, and camera coverage that supports operations and guest safety.

These services come together as a joined-up plan with clear ownership, so nothing falls through the cracks.

Why Hotels Choose Join IT

We understand the cost of downtime in hospitality and design support to cut it. With 95% of tickets answered within 15 minutes, your team gets help when it matters most.

Over 200 clients and 1,500 users rely on us for steady operations. Our approach is transparent, our reporting is clear, and our engineers are easy to work with.

You can start small with pay-as-you-go or move to a fully managed model. Either way, you keep visibility and control while we handle the details.

If you want hotel IT that just works, let’s talk. We will review your current setup, highlight quick wins, and outline a practical support plan. Call 0203 468 8180 or request a free consultation. We will keep your systems steady, your staff supported, and your guests connected, so your hotel can focus on service.