MANAGED IT SUPPORT.

REDEFINED.

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IT Support for SMEs is seen as a luxury, and processes and procedures for the management of IT devices, support, security, change, and resiliency are often overlooked by business owners as being unnecessary or too expensive. The role of ‘IT person’ goes to a member of staff with a small amount of knowledge who also has another role, and without modern strategies for the management of IT systems your workforce can be left unsupported.

At Join IT our Managed IT Support products provide tiered levels of support to suit your business operations and budget. Whether you decide on ad hoc support or fully managed 24/7 support with monitoring, preventative maintenance, and security all our tiers are designed and operated using our four key pillar strategy. Our four key pillars provide combined protection against the operational threats faced by SMEs and coupled with our values we deliver a service which redefines the negatives associated with IT and will encourage growth and success for our clients.

SUPPORT LEVELS.

1. FULLY MANAGED
Our most complete product with unlimited remote and on-site support 24x7x365. Fully managed IT devices, network, and security. Find out more about our Fully Managed service.

2. CO-MANAGED
An extra pair of hands if you have an internal team. We provide additional support cover and outsourced managed services to your organisation. Find out more about our Co-managed service.

3. MANAGED SOC
Our security operations centre (SOC) monitor and scan for security vulnerabilities in your IT systems and pro-actively manage your equipment to maintain hardened security. Find out more about our Managed SOC service.

4. AD HOC
Support when it counts and on your terms. Pay-as-you-go. Find out more about our Ad Hoc service.

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THE PROCESS.

1.

EXPLORE: Before we begin each new customer goes through a review process where we explore your current IT systems, operations, and challenges. This process aims to help you understand the journey and our pillars, and our team will get to know you, your team, and your needs.

2.

ONBOARD: Next, we onboard you to our support platform and configure all your custom requirements. At this stage we’re setting up all the monitoring and pro-active systems that manage your IT and testing any backup and disaster recovery strategies.

3.

SUPPORT: Day-to-day support begins. Our team pro-actively monitor all your supported systems, and we assist you to improve your operations through well maintained technology. We regularly meet with you and report on how you’re doing, and our dedicated team can guide you through new opportunities.

WHY OUR MANAGED IT SUPPORT IS DIFFERENT?

What enters your mind when you hear the words “IT Support and Managed Services?

If it’s visions of sitting on hold, being guaranteed a call back within 1-2 business days, feeling overcharged and frustrated, or like you don’t fully understand what you’re getting for your money… it’s time to make a change.

At Join IT, we’re redefining all those negative associations towards IT support for today’s businesses. Our staff are dedicated, communicative, transparent, and wholly focused on understanding how you operate. We are the IT support team at the end of the corridor, but outsourced, ready to scale up and down as you need us.

We walk into a room and walk out having saved you stress and money and offered you value in return. Whether it’s improving communications, streamlining how your operations run, or drilling down into the way your data is secured, we continually evaluate your business behind the scenes with a view to optimisation.

That means three things: One, that you can rest assured everything is working the way that it should, two, that we’ve implemented a scalable methodology for improvement, and three, that you’re covered in terms of security, retaining full visibility and control as a business.

VIEW OUR PACKAGES AVAILABLE

1. Fully managed support

  • Unlimited remote service desk with SLA
  • Onsite support with SLA
  • Updates and patch management for all your IT devices
  • Proactive 24/7 device monitoring – network and compute
  • Advanced software antivirus
  • Monthly reporting
  • Strategy meetings
  • One fully inclusive price

2. Co-managed support

  • Access to our advanced technical team
  • Extra pair of hands service direct to your site
  • Enhance your capability with our powerful bolt-on services
  • Monthly reporting
  • Strategy meetings
  • Maximise your capability
  • Extra support for moves, changes, and projects
  • One fully inclusive price

3. Managed SOC

  • Powerful advanced antivirus
  • Ransomware protection
  • Regular scheduled security vulnerability scanning
  • Vulnerability detection and remediation
  • External vulnerability scanning
  • Security threat report
  • Security posture report

4. Ad hoc support

  • Access to our advanced technical team
  • Pay-as-you-go support for one-off incidents remote or on-site
  • Credit based tokens – use at your own leisure and top-up when you need it
  • Ultimate flexibility on your terms

hear from our clients

“We now have a rock-solid IT platform that will scale with our growing business. Our team is now supported with their day-to-day operations by our in-house IT support and managed SOC teams, and our emails issues have been put behind us”

GRAYERS GRAPHICS

“A brand-new site for Twin Wheel has hugely expanded their business and with a scalable IT Infrastructure and implementing digital systems it has revolutionised their services and their ability to serve their customer base.”

TWIN WHEEL LOGISTICS

“Sana’s IT systems are now more easily accessible, secure, and scalable because of deploying Microsoft 365. Emails and data are now accessible across multiple devices, on the move, and collaboration in real-time has enabled the teams to boost productivity meaning they can better serve their customers.”

SANA ELECTRICAL

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TEAM TODAY

We’re here to help, simply speak to the Join IT team for all your requirements or challenges.

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