Blazing-Fast IT Support in Hitchin: 95% of Tickets Resolved in 15 Minutes. Trusted by 200+ Businesses, Will Yours Be Next?
IT Support for Hitchin
Hitchin’s cobbled lanes and converted mills house architects, accountants, creative agencies and niche manufacturers that serve customers far beyond SG4 and SG5. A single hour of downtime can stall projects, miss filing deadlines or derail e-commerce orders. Join IT delivers fully managed support that combines proactive monitoring, rapid remote fixes and swift on-site response, ensuring every user stays productive—whether they occupy Georgian offices on Bancroft or purpose-built units at Wilbury Way.
Everything taken care of, from system monitoring to security updates. You focus on business growth. We handle the IT.
Remote IT Support:
Expert IT assistance, no matter where you are. From system monitoring to security updates, we keep your business running smoothly—fully remote, fully reliable.
Co-Managed IT Support:
Already have an IT team? We seamlessly work alongside them, filling in the gaps and adding expert support wherever it’s needed.
Ad-Hoc IT Support:
Support when you need it, no long-term contracts. Whether it’s troubleshooting or a major project, we step in when you need an extra hand.
Got a question?
Have a question or need support? Fill out the form below, and our team will get back to you promptly!
MANAGED IT SUPPORT
At Join IT our Managed IT Support products provide tiered levels of support to suit your business operations and budget. Whether you decide on ad hoc support or fully managed 24/7 support with monitoring, preventative maintenance, and security all our tiers are designed and operated using our four key pillar strategy.
MANAGED CYBER-SECURITY
We believe that breaking down barriers is critical to securing the future for SMEs. These barriers are the endless lists of advice and guidance on how best to secure your business against cyber-attacks, and in a world where these risks are every-changing, and threats take on shape-shifting forms it takes maximum commitment to stay one step ahead.
BACK-UP & DISASTER RECOVERY
Backing up your systems and data can protect your business from disruption but not on its own, and a well designed and practiced Disaster Recovery plan is useless without data backups. At Join IT we prepare all our clients for the worst-case scenarios and teach that Backups and Disaster Recovery go together as one.
We don’t do guesswork. We build security that makes sense for your business, keeps data safe and gives you full control over your systems.
CLOUD & COLLABORATION
At Join IT we have many years of experience migrating small businesses into the Cloud. Whether you are looking to migrate your mission-critical applications or your entire IT estate; we will manage the entire process. We are vendor agnostic and have access to all the market-leading Cloud services and vendors.
Office365 Services
Boost efficiency and collaboration with Microsoft 365. This secure, scalable solution keeps teams connected—whether in the office or remote. Access cloud-based tools like Teams, SharePoint, and OneDrive for seamless communication and real-time collaboration. Work from any device, anywhere, with advanced security and automatic update
Security & Vulnerability Scanning
Join-IT provides comprehensive security and vulnerability scanning to detect, assess, and resolve threats before they impact your business. Our proactive approach ensures robust protection through continuous monitoring, risk analysis, and patch management. Stay secure with cutting-edge solutions that safeguard your systems, data, and networks against evolving cyber threats.
“Streamline Your Business with Expert IT Support!”.
→ Let us handle your IT needs while you focus on growing your business.
What to Expect From Us
What Our Managed Service Covers
- 24/7 Monitoring & Maintenance: Patch management, asset-health checks and capacity alerts prevent issues before staff notice them.
- Cyber Security Stack: Endpoint protection, managed firewall policies, MFA roll-out and phishing simulations meet Cyber Essentials Plus and insurer requirements.
On-Boarding in Four Clear Steps
- Free Audit: Map hardware, cloud apps and data flows; highlight single points of failure and shadow IT.
- Roadmap Agreement: Align licence trims, hardware refresh and security milestones with budget cycles.
- Deployment: Roll out RMM agents, validate backups, enforce password policy and train users on the support portal.
- Quarterly Review: Present KPI dashboard with tickets per user, patch compliance, cost savings, etc. to stakeholders and fine-tune the roadmap.
Transition completes in under ten working days with zero data loss and minimal disruption.
Cloud & Collaboration Expertise
Our Microsoft 365 specialists unlock OneDrive version history, Teams telephony and SharePoint governance—features many businesses already pay for but underutilise. Clients often reclaim double-digit percentages on SaaS spend by eliminating duplicate apps and unused licences. For firms with bespoke line-of-business software, our Azure architects lift servers to the cloud, improving resilience without costly data-centre contracts.
Local Presence, Rapid Response
Engineers based near Stevenage reach Hitchin sites in thirty minutes when hardware fails or Wi-Fi drops. A stocked boot kit carries spare SSDs, switches and pre-imaged laptops, slashing repair times and keeping teams billable.
Why Hitchin Businesses Stay with Join IT
- Fixed-price contracts cover labour, monitoring and cyber tools—no hidden hourly fees.
- Plain-English board packs translate technical metrics into financial risk, aiding strategic decisions.
- WEEE-compliant hardware recycling feeds ESG reports and eliminates disposal headaches.
- We operate under ISO 27001 and ISO 9001, proving our commitment to security and quality management.
Many outsourced IT support companies take a one-size-fits-all approach, but we know that real progress comes from solutions tailored to your business.
At Join IT, we keep things straightforward: no hidden fees, no unnecessary add-ons—just reliable, customised support. Our priority is the strength of your IT infrastructure, ensuring your business runs smoothly and efficiently.
Why Businesses in Hitchin Work with Join-IT
Book Your Complimentary Audit
Contact us online, or call us on 0203 468 8180 to schedule a no-obligation chat. Join IT keeps Hitchin firms secure, compliant and ready for growth.
95
Support Tickets answered within 15 minutes
200+
Clients Supported
1500
Users Supported
Customer Reviews
“Join-IT has been the primary IT contractor for HatTech and WelTech Business Centres since 2020, and their service has been great. They expertly handle a wide range of IT needs, including telephony, door access systems, comms room management, and print services, all with remarkable efficiency. Their response times are fast, ensuring that any issues are swiftly resolved. I would highly recommend Join-IT to any business looking for reliable, professional, and high-quality IT support.”
Kadeem KandekoreHatTech Business Centre
“Join-IT has been our managed provider for about 18 months and we have been extremely impressed. From an initial site visit to understand our set up, we've genuinely felt that our business is important to them and the personal touch from Jordan, Lewis, Taylor and the team is what makes us feel valued. As a team of 31 staff, we can just get on with our business, trusting that Join-IT is quietly looking after our systems in the background. When the odd issue arises - normally as a result of something we have done (!) - their team has always been really responsive and has even come out on site a couple of times. Their MD also took the trouble to come and meet our team and talk about some of the common cyber threats they are seeing, which was really well received.
Alan KittleFounder, Kittle Group
Can't recommend the service more.”
“We are delighted to express our gratitude to Join-IT, particularly Taylor, for their exceptional service. From the outset, Taylor's expertise and dedication have surpassed our expectations. Their prompt responsiveness, customized solutions, and unwavering commitment to our success distinguish them as an outstanding partner. We couldn't be more satisfied with their service. Highly recommended.”
Luke LowrieGenetech Pharmaceuticals
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