Blazing-Fast IT Support in Letchworth: 95% of Tickets Resolved in 15 Minutes. Trusted by 200+ Businesses, Will Yours Be Next?
IT Support for Letchworth
Behind Letchworth’s tree-lined avenues and heritage facades sits a thriving network of architects, engineering consultancies, design studios and professional practices. When technology stalls, projects slip and client confidence wobbles. Join IT provides a fully managed service that blends lightning-fast help-desk support with strategic guidance, ensuring every device, server and cloud app performs as promised—whether you are based on Broadway, Works Road or the business parks near the A1(M).
Everything taken care of, from system monitoring to security updates. You focus on business growth. We handle the IT.
Remote IT Support:
Expert IT assistance, no matter where you are. From system monitoring to security updates, we keep your business running smoothly—fully remote, fully reliable.
Co-Managed IT Support:
Already have an IT team? We seamlessly work alongside them, filling in the gaps and adding expert support wherever it’s needed.
Ad-Hoc IT Support:
Support when you need it, no long-term contracts. Whether it’s troubleshooting or a major project, we step in when you need an extra hand.
Got a question?
Have a question or need support? Fill out the form below, and our team will get back to you promptly!
MANAGED IT SUPPORT
At Join IT our Managed IT Support products provide tiered levels of support to suit your business operations and budget. Whether you decide on ad hoc support or fully managed 24/7 support with monitoring, preventative maintenance, and security all our tiers are designed and operated using our four key pillar strategy.
MANAGED CYBER-SECURITY
We believe that breaking down barriers is critical to securing the future for SMEs. These barriers are the endless lists of advice and guidance on how best to secure your business against cyber-attacks, and in a world where these risks are every-changing, and threats take on shape-shifting forms it takes maximum commitment to stay one step ahead.
BACK-UP & DISASTER RECOVERY
Backing up your systems and data can protect your business from disruption but not on its own, and a well designed and practiced Disaster Recovery plan is useless without data backups. At Join IT we prepare all our clients for the worst-case scenarios and teach that Backups and Disaster Recovery go together as one.
We don’t do guesswork. We build security that makes sense for your business, keeps data safe and gives you full control over your systems.
CLOUD & COLLABORATION
At Join IT we have many years of experience migrating small businesses into the Cloud. Whether you are looking to migrate your mission-critical applications or your entire IT estate; we will manage the entire process. We are vendor agnostic and have access to all the market-leading Cloud services and vendors.
Office365 Services
Boost efficiency and collaboration with Microsoft 365. This secure, scalable solution keeps teams connected—whether in the office or remote. Access cloud-based tools like Teams, SharePoint, and OneDrive for seamless communication and real-time collaboration. Work from any device, anywhere, with advanced security and automatic update
Security & Vulnerability Scanning
Join-IT provides comprehensive security and vulnerability scanning to detect, assess, and resolve threats before they impact your business. Our proactive approach ensures robust protection through continuous monitoring, risk analysis, and patch management. Stay secure with cutting-edge solutions that safeguard your systems, data, and networks against evolving cyber threats.
“Streamline Your Business with Expert IT Support!”.
→ Let us handle your IT needs while you focus on growing your business.
What to Expect From Us
Comprehensive Managed Services
- Remote & On-Site Help-Desk: Calls answered in under ten minutes, with 80 % of issues fixed on first contact. Critical hardware failures trigger an engineer visit within forty-five minutes.
- Backup & Continuity: Image-based backups replicate to UK data-centres every hour, enabling full-server restores in under sixty minutes and satisfying insurer RTO/RPO clauses.
- Security Stack: Endpoint protection, managed firewall, conditional-access policies and phishing simulations meet Cyber Essentials Plus and ISO 27001 control objectives.
Four-Phase Onboarding Framework
- Discovery Audit: A non-intrusive scan maps hardware, software and data flows, exposing single points of failure and licence waste.
- Solution Design: We draft a twelve-month roadmap covering hardware refresh, security milestones and cloud-spend targets, all costed up-front.
- Deployment: RMM agents roll out silently, backups are verified, and staff receive portal logins plus cyber-hygiene training.
- Continuous Optimisation: Monthly board packs track ticket volume, patch compliance, energy usage and reclaimed software costs, keeping leadership informed and budgets predictable.
Most clients transition in under ten working days with zero data loss and minimal user disruption.
Cloud & Collaboration Optimisation
Our Microsoft 365 specialists unlock dormant value in licences you already own—enforcing OneDrive version history, refining SharePoint permissions and activating Teams telephony to replace ageing desk phones. Azure consultants right-size virtual machines and apply reserved-instance pricing, frequently cutting monthly cloud bills by double-digit percentages.
Local Presence, Rapid Response
Because our engineers live across North Hertfordshire, emergency call-outs never wait for London traffic. Vans carry hot-swap SSDs, POE switches and pre-imaged laptops, slashing downtime from days to hours.
Why Letchworth Firms Rely on Join IT
Fixed-price support agreements eliminate surprise labour bills, ISO-certified processes reassure auditors, and WEEE-compliant recycling feeds ESG reports. Directors receive plain-English advice, not jargon, helping them align tech spend with growth ambitions.
Many outsourced IT support companies take a one-size-fits-all approach, but we know that real progress comes from solutions tailored to your business.
At Join IT, we keep things straightforward: no hidden fees, no unnecessary add-ons—just reliable, customised support. Our priority is the strength of your IT infrastructure, ensuring your business runs smoothly and efficiently.
Why Businesses in Letchworth Work with Join-IT
Take the Next Step
Arrange a free, no-pressure IT health check today. Phone 0203 468 8180 or start a conversation online and partner with Join IT to keep your Letchworth enterprise online and secure.
95
Support Tickets answered within 15 minutes
200+
Clients Supported
1500
Users Supported
Customer Reviews
“Join-IT has been the primary IT contractor for HatTech and WelTech Business Centres since 2020, and their service has been great. They expertly handle a wide range of IT needs, including telephony, door access systems, comms room management, and print services, all with remarkable efficiency. Their response times are fast, ensuring that any issues are swiftly resolved. I would highly recommend Join-IT to any business looking for reliable, professional, and high-quality IT support.”
Kadeem KandekoreHatTech Business Centre
“Join-IT has been our managed provider for about 18 months and we have been extremely impressed. From an initial site visit to understand our set up, we've genuinely felt that our business is important to them and the personal touch from Jordan, Lewis, Taylor and the team is what makes us feel valued. As a team of 31 staff, we can just get on with our business, trusting that Join-IT is quietly looking after our systems in the background. When the odd issue arises - normally as a result of something we have done (!) - their team has always been really responsive and has even come out on site a couple of times. Their MD also took the trouble to come and meet our team and talk about some of the common cyber threats they are seeing, which was really well received.
Alan KittleFounder, Kittle Group
Can't recommend the service more.”
“We are delighted to express our gratitude to Join-IT, particularly Taylor, for their exceptional service. From the outset, Taylor's expertise and dedication have surpassed our expectations. Their prompt responsiveness, customized solutions, and unwavering commitment to our success distinguish them as an outstanding partner. We couldn't be more satisfied with their service. Highly recommended.”
Luke LowrieGenetech Pharmaceuticals
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